Shipping policy

Shipping Policy

Processing Time All orders are processed within 2–5 business days. Orders placed on weekends or UK public holidays will be processed the next business day.

UK Shipping Standard shipping: 3–5 business days Express shipping: 1–2 business days

International Shipping We ship to 28 countries worldwide. International delivery typically takes 7–14 business days depending on your location and local customs clearance times.

Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.

Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

Order Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your parcel's journey.

Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at p.monksfield@sky.com and we'll investigate with the carrier.