Refund policy

Returns & Refunds Policy

We want you to love every product from The Glow Edit. If you're not completely satisfied, here's how we can help.

Returns We accept returns within 14 days of delivery. Items must be unused, unopened, and in their original packaging. For hygiene reasons, we're unable to accept returns on opened skincare products unless they are faulty or damaged.

How to Request a Return Email us at p.monksfield@sky.com with your order number and reason for return. We'll respond within 2 business days with next steps.

Refunds Once your return is received and inspected, we'll process your refund within 5–7 business days to your original payment method. Shipping costs are non-refundable.

Damaged or Faulty Items If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and we'll make it right immediately.

International Orders Customers are responsible for return shipping costs. We recommend using a tracked service as we cannot be responsible for returns lost in transit.